Delivery and FAQ
Everything you need to know before you order. Still have a question? Email us at contact@chaficmekawi.com.
Delivery
Every piece is made to order in 3 to 6 weeks, then shipped to you. Shipping is calculated by destination at checkout and shown separately from the price of your piece.
| PIECE | SHIPS TO | DELIVERY |
|---|---|---|
| Athar Charms | UAE and worldwide | Calculated at checkout |
| Dar Frame | UAE and worldwide | Calculated at checkout |
| Athar Cabinet | UAE only | AED 150 per cabinet |
| Nasab Bookcase | On enquiry | Shared with your quote |
Returns
Every piece is made especially for you, so once an order is placed we are not able to take it back or exchange it, and all sales are final. If you are unsure about size, finish or fit, write to us before you order.
Wood and brass are natural materials: grain, tone and patina vary from piece to piece, and that is part of their character.
Payment
- Pay securely by card at checkout.
- Or split your order into 4 interest-free payments with Tabby, subject to approval.
- No VAT is added to your order.
Care
FAQ
When will my order arrive?
Every piece is made to order, which takes 3 to 6 weeks, and is then shipped to you.
Can I see my piece being made?
Yes. We share progress photos from the workshop while your piece is being made.
Can I customise a piece?
Small changes are possible on request: another size, wood or finish, or your own mix of charms on the cabinet. Use Request a customisation on the Collaborations page.
Can I pay in instalments?
Yes. Choose Tabby at checkout to split your order into 4 interest-free payments, subject to Tabby's approval.
Do you charge VAT?
No VAT is added to your order.
How do I contact the studio?
Email contact@chaficmekawi.com, or use the enquiry form on any product page.